Jewelry is made to order, most orders will be sent out in 1-3 business days, larger orders will be 3 to 5 business days. Every effort is made to send the order out at the earliest.
Please message me if you any questions about processing time or shipping times.

AU - Orders sent through Auspost

USA/UK/EU Shipping - Orders sent by Auspost standard shipping with tracking. For faster shipping you can select other options at checkout.

EU/UK - IMPORTANT
Please leave a phone number for the Shipping.
Approximate Shipping times are available in the listings in my store

AU - Standard (avg. 2- 7 business days)
Express Shipping (avg 1-3 business days)
USA/ UK - Standard Shipping with tracking (avg. 10 -12 business days)
Priority shipping with tracking (avg. 8 to 10 business days)
EU - Standard Shipping with tracking (avg. 12 -15 business days)
Priority shipping with tracking (avg. 10 to 13 business days)
USA/UK/EU- DHL Express with tracking (avg. 4 to 7 business days to metro areas) PLEASE LEAVE PHONE NUMBER.
note: for remote or rural areas DHL charges a remote area surcharge, thus, the order will be sent via priority shipping instead to avoid the additional surcharge - though this will be communicated prior to shipping.

I accept returns. Custom Orders are not returnable. Please contact me within 3 days of delivery through Etsy. For returns, the refund will be cost of purchase minus 10% restocking fees and shipping paid. A shipping fee of $10.00 will be deducted from your refund if order has received free shipping. Balance will be credited on receipt of the returned package. Items returned MUST be sent in original packaging and unused at the Buyer's cost. Refunds will not be given if goods are damaged due to poor packaging or sent without the original box and packaging. Customer is responsible for shipping expenses on returns. It is strongly recommended that returns are sent back with tracking. No refunds will be made on items lost in transit.

I accept exchanges. Custom Orders can not be exchanged. Please contact me within 3 days of delivery through Etsy. You can exchange for another item in my store for cost of the product once item is returned. Customer is responsible for return shipping of item being exchanged. Items returned MUST be sent in original packaging and unused.
Shipping must be purchased for the exchanged item to be sent.

All jewelry is nickel free. Base material is brass and is plated. Pins on earrings are stainless steel. Pearls used are man made pearls.
Pearl Colour-
The white/ivory pearls are the same which is a soft white and goes well with white or light ivory dresses. The cream pearls have a slight yellow tint to it which go well with darker ivory dresses.

All jewelry comes securely packaged in signature Poetry Jewelry gift boxes ready for gift giving.

All jewelry will come packed in resealable bags. Please retain the jewelry in these bags as they will help prevent tarnishing. Please avoid spraying perfume directly on the jewelry or getting it wet. It is also a good idea to wipe them a little after use and before putting them back in the bags if possible. It will all help to prevent the tarnishing. All jewelry is nickel free.